Privacy Policy
Last updated: 15 June 2026
Royal Ivory Nana Hotel Co., Ltd. ("Royal Ivory Hotel", "we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights as a guest or website visitor.
1. Information We Collect
We collect personal information in the following ways:
- Booking information: name, email address, phone number, nationality, passport or ID number, arrival and departure dates, room preferences, and payment details when you make a reservation directly with us or through booking platforms.
- Website usage data: IP address, browser type, pages visited, time spent on pages, and referral source — collected automatically via Google Analytics and Google Tag Manager.
- Communications: messages sent to us via email, WhatsApp, or our contact form.
- Newsletter subscriptions: email address if you opt in to our mailing list.
- Social media interactions: publicly available information when you engage with our social media pages on Facebook, Instagram, or Threads.
2. How We Use Your Information
- To process, confirm, and manage your hotel reservation.
- To communicate with you about your booking, including pre-arrival information and post-stay follow-up.
- To comply with Thai legal requirements for guest registration (including passport recording).
- To send promotional offers and newsletters — only if you have given consent.
- To improve our website and services using aggregated, anonymised analytics data.
- To respond to inquiries submitted via our contact form or WhatsApp.
3. Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences and improve your browsing experience.
- Measure website traffic and performance via Google Analytics (GA4).
- Enable social media features (Facebook Like button).
You can control cookies through your browser settings. Disabling cookies may affect certain website features.
4. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Payment processors: to securely handle credit card transactions.
- Online travel agencies (OTAs): such as Booking.com, Agoda, or Expedia, when your reservation originates from their platform.
- Thai immigration authorities: as required by law for foreign guest registration.
- Email marketing providers: for sending newsletters (only if you subscribed).
- Google (Analytics & Tag Manager): for website analytics under Google's privacy terms.
5. Data Retention
We retain guest records for a minimum of 5 years as required by Thai tax and hospitality regulations. Analytics data is retained per Google Analytics' default retention settings. You may request deletion of your personal data where legally permissible by contacting us.
6. Data Security
We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Payment card data is processed by PCI-DSS compliant payment providers and is never stored on our servers.
7. Your Rights
Under Thailand's Personal Data Protection Act (PDPA) and applicable law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal retention requirements).
- Withdraw consent to marketing communications at any time.
- Lodge a complaint with the relevant data protection authority.
8. Third-Party Links
Our website may contain links to third-party websites (such as online booking engines and travel platforms). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
9. Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal data from minors without parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Royal Ivory Nana Hotel Co., Ltd.
73 Sukhumvit Soi 4, Khlong Toei, Bangkok 10110, Thailand
Email: [email protected]
Phone: +66-2-656-7888
